Why might a campaign be suspended, removed, or unable to be found?
- Fundly does not condone obscene, offensive, or indecent content or images on its sites or services. This includes cursing, name-calling, or making defamatory, threatening, or inflammatory remarks.
- Fundly does not allow users to post links to campaigns on competitors’ websites.
- It is at Fundly’s sole discretion to decide whether or not a campaign meets our standards.
Campaigns may also be suspended or reviewed if they are suspected to be fraudulent or illegal in nature (for example, campaigns that were not approved by the person or family they claim to be fundraising for). Campaigns may be temporarily suspended during an investigation as we do our due diligence. In cases where Fundly suspends a campaign, we always reach out to the campaign owner to explain why.
Campaigns may also be removed at any time by their owners. Fundly does not control or take responsibility in these cases.
What do I do if I see what I believe is a fraudulent or illegal campaign?
Contact us at firstname.lastname@example.org
What happens once I report a campaign?
A campaign I donated to has been removed. What happens to my money?
In most cases, the campaign owner retains any funds already raised and can view and withdraw the funds via Stripe even if their campaign is removed. Once a donation has been made, you must reach out to the campaign owner directly if you would like a refund.
When a fraudulent campaign is identified, Fundly will refund all donations collected (that have not been withdrawn by the owner) to those who have participated.
A campaign that was taken down is back up again. Why?
To those who have offered words of support to our staff, our team says a huge thank you for understanding the difficult decisions we’re often required to make. We thank all Fundly users for extending each other a measure of patience, tolerance, and grace as we navigate these difficult times together.
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